We are delighted to welcome you to our practice. It is our aim to provide you and your family with a comprehensive general practice service, in an efficient and friendly manner. We hope that you are satisfied with the service at our practice. We strive to provide a clean, safe and comfortable clinic. Our clinical staff aim to provide you with appropriate and timely care. We respect your privacy and the confidentiality of your medical and personal information. We treat our partnership with you as a personal relationship. We believe that the more effort we put in to taking care of your health, the more you will benefit. This is why we ask you to participate as much as possible regarding your care, and to let us know if you have any concerns or if you do not understand any information that we give you. If at any stage there is anything you are unsure of, or if we can help in any way, please ask. Your opinions matter very much to us. If you have any comments, suggestions or complaints about our service, please let us know. We look forward to being of help to you.

The Palms GP Surgery have been recognised for their commitment to providing a health literacy friendly service to patients have been awarded the
Health Literacy Quality Mark by MSD and the National Adult Literacy Agency (NALA).

The palms GP Surgery were also nominated for AIB Service Industry Award for outstanding service to the community.